Case 1. Returns : If it turns out to be a genuine quality fail then returns shall be made on the same mode of payment user has used. In case of any discrepancy through payment gateway, we might transfer the amount manually to the bank account of the customer under their own name. For manual payment please refer to the above mentioned table to see the time line.

Case 2. Cancellations : If system cancels the order before payment is made then technically there is no order placed or payment made to us. There will be no refund in such cases. If order is cancelled by TNH staff & payment is debited from user’s bank account already then there can be 2 scenarios:

1. Staff cancelled it and has written an email about the reason and shall have initiated the refund already. User will be updated through email/WhatsApp/SMS about it.

2. Order was cancelled on our end but no details were shared with user. Please write an email to us at complaint@tnhfitness.com and mention order number along with payment details. We shall update user within 2 business days.

If user has cancelled the order in that case it depends on the time. If buyer cancelled the order before the dispatch then 0 amount will be deducted from the total order value and 100% will be returned to user within 7 working days

If user has cancelled after the delivery is made from our side then delivery charges will be deducted from the total order value.